FAQs

Yes. Velamont is a registered trademark in Germany (DPMA), managed by German founders, with development, warehousing and customer service in Germany.

Velamont was founded by two German entrepreneurs and an international partner. Together, we combine expertise in design, material selection, and global logistics.

Shipping is from our warehouse near Berlin. Delivery time is usually 1–3 business days, including shipment tracking.

No. There are no customs duties or import costs within the EU.

Yes. All Velamont suitcases feature integrated TSA-certified combination locks.

Our precision-mounted 360° smooth-running casters are exceptionally quiet, durable and replaceable – for effortless gliding on any surface.

Each suitcase comes with two elegant genuine leather badges including an integrated name card – stylish, functional and individual.

Lite – 20 inch (Carry-on)
Ideal for short trips or business trips (approx. 3–5 days, depending on the region)
Core – 26 inch (Check-in)
Perfect for medium to long trips (approx. 7–9 days, depending on the region)
Atlas – 29 inch (Check-in)
Designed for longer stays (approx. 14–16 days, depending on the region)

You benefit from a 30-day right of withdrawal. You can easily return unused products.

We grant:

10-year warranty on wheels, handles and locks
3-year warranty on the interior (zippers, buckles)
In the event of a warranty claim, our service ensures a quick repair or replacement.

If you have any further questions about Velamont, please feel free to contact us at any time:

clientcare@velamont.de